Director of Operations/Chief Compliance Officer – Full Time
Who We Are
We are a faith-driven RIA that helps guide clients to financial peace of mind. This mission means we view our work as more than just a job – instead, we are honored to care for clients’ life savings and steward the funding of their hopes and dreams.
As stewards, we want to care for clients in every way that money impacts them - financially, emotionally, relationally and even spiritually. We work toward this mission as a team and believe that:
- Every single person on the team should have a voice
- Each employee’s family is their most important client
- Trying to be wise all the time is better than trying to be right all the time
- Growing our knowledge and improving our skills to serve our clients better is rewarding
Because any career takes up a large chunk of our waking hours, we think it is important to enjoy the people with whom we work. We have a fantastic culture because we speak the truth in love to each other and desire each other’s best future.
Each of us is humble, hungry and smart. We understand what is being asked of us and we genuinely enjoy what we do because of who we get to do it for and who we get to do it with.
Job Summary
The Director of Operations/Chief Compliance Officer is integral to our clients’ financial success and the success of our organization. In this role, you will:
- Lead and manage an outstanding Operations team to service the needs of high net worth clients. Our Ops team has earned the Financial Paraplanner Qualified Professional designation and earn rave reviews from our clients! You will coach two outstanding individuals to enhance their knowledge, skills, and service delivery.
- Administer, improve, and design Operations processes to create a repeatable, red carpet service experience. A successful service system is already in place - our firm’s Net Promoter Score is 92! (Wirehouses and custodians score around 70 at best). Your job will be to take our current system to the next level.
- Leverage your wealth management expertise to ensure the Ops team properly executes assigned tasks in the financial plan implementation phase
- Make an impact by helping clients directly with complex Operational needs. You will help clients through life transitions such as opening a line of credit to fund their entry into a retirement community or making a surviving spouse’s transition easier by your competent administration of their investment estate.
As the Director of Operations/CCO, you will also manage our firm's Compliance program, including:
- Overseeing all compliance and regulatory interaction and audit functions
- Working with our attorney/compliance consultant to develop and fulfill our compliance policies and procedures
- Managing and executing the quarterly and annual reporting functions to maintain all logs and records
Who You Are
Are you ready to take your wealth management career to the next level and make a difference in people’s lives everyday? You may be just the person we’re looking for if you:
- Are poised and polished in dealing with high net worth clients
- Have high standards of excellence for yourself and for your team
- Are comfortable being fully accountable for the client service delivered by your department
- Focus on proactively improving your domain
- Find answers and solve problems on your own
- Coach up your team as their success is your success
Finally, you understand the weight of dealing with a family’s life savings and appreciate the honor it is to guide a family to financial peace of mind.
As a true team player, you are humble and embody the firm values of continuous improvement, wisdom, ownership, family and stewardship.
Job Description
70% - Director of Operations
- Report to the Managing Partner and oversee all administrative and operational client service support.
- Improve existing operational systems and implement new systems as needed to increase service quality, efficiency, and firm profitability.
- Lead and manage a team of Client Associates to ensure excellent and consistent service levels, ensuring timely resolution of customer issues, and prompt client follow up
- Oversee all operational duties including new account processes, updating accounts, processing transfers, processing disbursements and deposits, data reconciliation, reporting, etc.
- Manage the professional development and training of all operations and compliance staff
- Verify accuracy of solutions delivered from non-client facing teams before delivery to clients.
- Oversee the updating of financial reporting and contact management systems to maintain data accuracy and integrity
- Oversee the technology infrastructure and manage third party relationships (i.e. custodians, vendors, and technology providers)
30% - Chief Compliance Officer
- Act as our appointed SEC and FINRA regulatory liaison, managing regulatory audits and exams
- Develop an overall strategic vision for the compliance program which effectively manages and mitigates risk, establishes proper controls, supports business initiatives and protects the company from legal and regulatory risk
- Executes on strategic & consistent approaches to compliance reviews, issues and/or concerns to minimize the enterprise’s exposure
- Oversees all departments to ensure compliance requirements are being met and proactively collaborates with other departments as needed to ensure compliance issues are addressed, investigated, and resolved
Qualifications
Experience
- Minimum of Bachelor’s degree (preferably in Business Management, Economics, or Finance)
- Series 7 license, CFP, ChFC, or WMS strongly preferred
- Minimum of 7 years’ experience in wealth management operations
- Minimum of 3 years’ experience in broker-dealer and/or RIA compliance
- Minimum 5 years’ experience managing a team in a broker-dealer or RIA environment
- Knowledge of Securities Act of ‘33, Investment Advisers Act of ‘40, Investment Company Act of ‘40 and broad knowledge of various federal and state regulations
Technical Skills
- Familiarity with Charles Schwab RIA custodial platform and operational processes preferred
- Proficient with Orion portfolio management software and Salesforce CRM software preferred
- Proficient in Microsoft Office suite (Word, Excel, etc.) required
- Strong general IT infrastructure knowledge preferred
Soft Skills
- Fanatical attention to detail with a track record of letting nothing slip through the cracks
- Outstanding ability to think on your feet and empathize with high net worth clients to resolve issues
- Polished presentation skills with the ability to explain complex topics in a simplified manner to both team
members and clients
- Proven ability to delegate, manage, and train others to meet service expectations while maintaining the
mindset of a servant leader
Compensation
Compensation is commensurate with experience and is made up of base salary plus a quarterly bonus. The quarterly bonus is based on firm wide and individual performance goals. Total compensation (base salary plus bonus) for this position ranges from $100,000 to $125,000.
Benefits include:
- Fully paid health insurance for employees
- 401k with match and discretionary profit sharing
- Paid vacation
- Paid parental leave
- Paid time off for volunteer/service projects
- Paid FPA membership
- Ongoing career development - certification renewal, CE classes, and training are all paid for
- Paid gym membership at O2 Fitness
Job Location
We eventually need our Director of Operations/CCO to live in within 25-30 miles of our Durham, NC office. However, we are flexible and can plan for the candidate to move to the area in the next 12-18 months. During that time, the candidate can work remotely.
To Apply
Please email your resume and cover letter to michelle.disney@adamschetwood.com. The cover letter should be brief and touch on how your skills make you a strong candidate as well as your three most defining characteristics or attributes.
COVID-19 Information
We are working remotely and will continue to do so until it is safe to return to the office. Our top priority is the health and safety of our team and clients.
