Client Associate – Full Time
Who We Are
We are a faith-driven RIA that helps guide clients to financial peace of mind. This mission means we view our work as more than just a job – instead, we are honored to care for clients’ life savings and steward the funding of their hopes and dreams.
As stewards, we want to care for clients in every way that money impacts them - financially, emotionally, relationally and even spiritually. We work toward this mission as a team and believe that:
- We can always improve
- Every single person on the team should have a voice
- Each employee’s family is their most important client
- Trying to be wise all the time is better than trying to be right all the time
- Growing our knowledge and improving our skills to serve our clients better is rewarding
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We have a distinct and intimate privilege of walking with clients through many chapters of life
Because any career takes up a large chunk of our waking hours, we think it is important to enjoy the people with whom we work. We have a fantastic culture because we speak the truth in love to each other and desire each other’s best future.
Each of us is humble, hungry and smart. We understand what is being asked of us and we genuinely enjoy what we do because of who we get to do it for and who we get to do it with.
Job Summary
The Client Associate role is a key position in the firm with substantial client interaction. You will be essential in enhancing the client experience by providing exceptional service and building long term relationships with our clients. In this role, you will implement the operational side of the client’s financial plan. Implementation includes new account opening, transferring in assets, money movement requests (such as IRA contributions), and providing information to clients’ other professional advisors (such as their CPA or attorney). You will also provide operational and administrative support to the Advisory Team. Finally, you will be responsible for understanding firm compliance policies and procedures and adhering to compliance standards
Who You Are
Our ideal Client Associate has prior professional client service experience and a strong desire for a long term career in the financial services industry. You are poised and polished in dealing with high net worth clients and have excellent communication skills. You enjoy utilizing your exceptional organizational and problem-solving skills to solve client issues, keep the internal business systems on track, and improve business processes. The ideal candidate enjoys attention to detail, thrives in a fast-paced environment, and has a hunger to learn.
Job Description
- Serve as the "front line" in answering calls and greeting guests
- Process fund transfers (transferring assets, deposits, withdrawals, retirement plan rollovers, etc.)
- Prepare and process paperwork for client transactions, including but not limited to opening new accounts, closing accounts, account title changes, address changes, etc.
- Manage the estate settlement process for deceased clients’ investment accounts
- Establish client files and maintain client data in CRM program
- Maintain and update internal systems including contact management and portfolio reporting software
- Maintain and update the firm’s internal Operations Manual
- Proactively take operational tasks off of COO and Advisors’ plates
- Manage and own all client requests received, ensuring timely resolution of issues
- Verify accuracy of information provided by internal and external back office before implementing solutions for clients
- Provide information to and coordinate with clients’ other professional advisors (i.e. CPA and attorney) to ensure investment account administration matches the client’s overall financial plan
Qualifications
Experience
- Minimum of Bachelor’s degree (preferably in Business Management, Economics, or Finance) - required
- 1+ year of experience in client service and/or operations in the financial services industry - preferred
- Desire for a long term career in the financial services industry - required
- Proficient in Microsoft Office suite (with an emphasis on Excel expertise) - required
- Successful completion of a background check, fingerprint screening and previous employment verification
Other Skills and Experience
- Organized and meticulous with an extreme attention to detail
- Excellent verbal and written communication skills
- Motivated self-starter able to “own” client problems and manage the solution from start to finish
- Able to take ownership of deliverables and meet firm deadlines for both short- and long-term projects
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Professional presentation skills with prior client facing work experience
- Ability to exercise good judgment by recognizing urgency and setting priorities to manage several tasks at once
- A low-ego, team player
- Demonstrated ability to work successfully in an entrepreneurial, small company environment
- Uphold firm’s purpose, vision, and values
Compensation
Compensation is commensurate with experience and is made up of base salary plus a quarterly bonus. The quarterly bonus is based on firm wide and individual performance goals. Total compensation (base salary plus bonus) for this position ranges from $45,000 to $55,000.
Benefits include:
- Health insurance
- 401k with match
- Paid time off
- Employee wellness benefits
- Ongoing career development, including training/certification reimbursement
To Apply
Please email your resume and cover letter to jonna.keefe@adamschetwood.com and complete
this Client Associate Questionnaire. You will be able to submit your resume and cover letter here as well.
The cover letter should be brief and touch on how your skills make you a strong candidate as well as your three most defining characteristics or attributes. Please note that this job is located in Durham, NC, and we prefer that employees live within 25-30 miles of the office.
COVID-19 Information
Please note that our office is implementing a hybrid work schedule with 3 days of in-office work and 2 days of remote work. However, that schedule is subject to change as dictated by business needs.
